1. Data Controller

Gunter Knockhart

CIF: B76274281

Avenida Krogager S/N, 35560 Tinajo, Lanzarote, Canary Islands, Spain

Email: info@osteo43.com

Phone: +34 601 982 092

2. Data collected

• Contact details (name, email, phone)
• Appointment details submitted via Calendly
• Messages sent via WhatsApp
• Technical data (IP address, browser, device)
• Security data collected by Google reCAPTCHA
• Technical cookies only (no analytics or marketing cookies)

3. Purpose of processing

• Managing appointments and enquiries
• Customer communication
• WhatsApp communication
• Website security (reCAPTCHA)
• Legal compliance

4. Legal basis

• User consent
• Performance of a contract (appointment booking)
• Legitimate interest (security)
• Legal obligation

5. Third‑party services

WhatsApp (Meta Platforms)

Messages sent via WhatsApp are processed by Meta, which may involve international data transfers.

Calendly

Appointment bookings are processed directly by Calendly, acting as a data processor.

Google reCAPTCHA

Used to protect the site from spam and attacks. Google may collect technical and behavioural data.

6. International transfers

WhatsApp, Google and Calendly may transfer data outside the EEA under Standard Contractual Clauses.

7. Data retention

• Contact data: up to 12 months
• Appointment data: 5 years (healthcare requirement)
• Technical cookies: session duration
• WhatsApp messages: until conversation ends or deletion is requested

8. User rights

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection
• Withdrawal of consent

Requests: info@osteo43.com

9. Security

The site uses HTTPS and appropriate technical measures to protect personal data.